Ofgem outlines Smart Meter protection planTuesday, 08 February 2011 09:50
Homeowners who install a Smart Meter to manage their energy consumption are to have their right to switch providers protected, under new proposals published by Ofgem, the Government’s energy regulator.
The new meters will be installed in every home in Britain under a programme led by the Department for Energy and Climate Change, with some properties already being fitted with a Smart Meter.
While the DECC claims that Smart Meters will make it easier to monitor your energy consumption and switch providers, Ofgem is to publish guidelines explicitly protecting customers rights, including the right to switch between payment methods and protection against remote disconnection.
The proposals for the nationwide Smart Meter roll-out end on April 13 and Zoe McLeod, energy expert at Consumer Focus, argues that further data protection measures need to be put in place before then.
“There are still major concerns for consumers around smart meters which must be tackled. The next step must be for suppliers to address the data protection and privacy issues which the introduction of smart meters, and the information they collect, inevitably raise.”